Shipping & Returns

Shipping

Shipping has a cost of €4.99 and is handled via a trackable courier. Delivery times are estimated at 6 to 8 business days, barring any unforeseen complications.

 

Please remember: shopping online is not a game!

We are a serious and reliable company with nearly 30 years of experience in the fashion industry. Since 2014, we have entered the world of online shopping with highly satisfying results.

Returns and Refunds

In accordance with current legal provisions, the buyer has the right to withdraw from the purchase without any penalty and without providing a reason, within 14 days, as per Article 57 of Legislative Decree 206/2005, starting from the date the products are received.

 

 

In the case of multiple items purchased in a single order but delivered separately, the 14-day period begins from the date of receipt of the last product.

Any buyer who wishes to exercise their right of return must notify Kaìgio Shop by explicit declaration, which must be sent by registered mail with return receipt.

Returns must be shipped to the following address: Kaìgio Shop

 

The items must be returned undamaged, in their original packaging, complete in all parts, and accompanied by all fiscal documentation. Provided that the above conditions are met, the site will proceed to refund the amount paid for the returned products within a maximum of 10 days, excluding any shipping costs.

As per Article 56, paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may withhold the refund until the goods have been received or until the buyer has provided proof of return shipment.

Refund Method

The refund will be issued in the form of a store credit, equal to the value of the product (excluding shipping costs).

This credit will be valid for 90 days, during which the customer can use it to purchase any product on the website, with no restrictions in terms of quantity or category.